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FAQ

Last Update 7 maanden geleden

ETF Risk Disclosure Regarding the second authentication required during withdrawal Why was my withdrawal rejected? What is a Meme? How to Disable Google Authenticator (2FA)

Common KYC Issues & Solutions

WHXEX

Last Update 7 maanden geleden

Common KYC Issues & SolutionsIf you are experiencing any of the following:
  • Your KYC verification has failed.
  • Your KYC status remains "PENDING".
  • You cannot proceed to the next step in the KYC process.
  • You need confirmation on your KYC application status.
Please follow these steps to troubleshoot:
  1. Authentic Information: Ensure that the identity information used for registration and verification is authentic and valid.
  2. Photo Clarity: Make sure the uploaded photos of your ID documents are complete, clear, and free of glare or obstructions.
  3. Age Requirement: Confirm that you are at least 18 years old.
  4. Please Wait: If the status is "PENDING", please wait patiently as our team processes applications in order.
  5. Contact Support: If the issue persists after checking the above, please email us at [email protected] assistance.

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